The website found under the URL Bhavna.com is operated by Uphaar Ltd. The references to “we” and “us” and “our” shall be deemed to be references to Uphaar Ltd, references to “you” and “our” to be references to a person placing an order via this website.
If you have any questions regarding the website or these terms and conditions, you can contact us at:
30 Monkhams Drive
Tel: +44 (0) 20 85057745
Reg No: 05302584
Vat No: 106348040
Registered At: 30 Monkhams Drive, IG8 0LJ
3. New Customers
New customers - Proof of trading will be required prior to any orders being processed. Please ensure that you provide us with the correct trading post code, contact details, company number and VAT number.
4. Order acceptance
All orders placed by you are subject to our acceptance. We reserve the right at all times and at our sole discretion to refuse to accept an order for any reason and without liability to you. We reserve the right to refuse orders if we are mislead as to your business and/or address and contact details. If we receive an order from a business which is too close to an existing account we may not be able to supply. After you have placed the order with us, we will send you an order acknowledgement by email with your order number and details of the product you have ordered. This email is only an acknowledgement of receipt and is not an acceptance of your order. The acceptance of your order and a contract of sale between us will not take place until you have been advised the said goods are available and these goods have been paid for in full including any applicable charges. No payment shall be considered to have been received until we have received payment in cleared funds.
5. Order placement
You may browse our website without registering but when you place first order you can only do so by registering with us. If you decide to register you will need to complete certain fields on an order form. Your username will be the email address you give us. In doing so you give us a commitment that you are authorised to use the address in question. You will also be asked to input a password. You should not disclose or transfer your password to any other person. You must notify us immediately if you become aware of any unauthorised use of your password. Without prejudice to our rights, we may suspend your access to the website without liability to you if in our reasonable opinion such action is necessary to safeguard the website. Before you submit your order you will be given the opportunity to review your selection, check the total price of your order and correct any errors. Your order represents an offer by you to purchase products. We reserve the right to change at any time and without any previous notice the items offered on our website. If products shown on our website are not available or are incorrectly priced or incorrectly described, we shall not be obliged to sell you such products. It is vitally important that you check carefully the quantity of goods that you order from us. We will deliver what you order. Whilst you have a right of cancellation you must pay for the delivery costs back to us and it is strongly advised that this is by recorded delivery.
6. Descriptions and Product Information
We have made every effort to represent the colours of our products as accurately as possible. However due to differences in monitors we are unable to guarantee that the colour you will see on your monitor will reflect the true colour of the product. If you have any questions about the product you may of course contact us (see “contact us”). Also natural yarns will take dye differently each time depending on a number of circumstances. Uphaar warrants that the goods that you buy will at the time of delivery to you correspond to the description given by Upaar. Except where you buy as a consumer (as defined in Section 12 Unfair Contract Terms Act 1977) all other warranties, conditions and terms relating to fitness for purpose, merchantability or condition of the goods, whether implied by statute or common law or otherwise are excluded. No statement description information warranty condition or recommendation contained in any catalogue list or similar shall be construed to enlarge, vary or override in any way the terms of this clause.
All prices on the website are quoted in pounds sterling (£). Please note that on all orders placed for delivery outside the UK it is the customer’s responsibility to pay any subsequent import duties that may be applicable for deliveries within their own countries. We may change the prices on the website at any time and without any notice. We try to ensure that all prices given on the site are correct. However, mistakes can occur. If we have quoted an incorrect price on the site and if the correct price is lower than that quoted, we will automatically assume that you wish to continue with your order. However if the correct price is higher than that originally quoted, we will contact you to ask if you still want to order the goods. Payment terms You confirm that you are authorised to use the credit card/debit card whose details you enter. All credit /debit cards are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order. Furthermore we will not be liable for any delay or non delivery. We are not obliged to inform you of the reason for the refusal. We have no responsibility for your bank or card issuer charging you as a result of our processing of your credit /debit card payment in accordance with your order.
We attempt to dispatch all orders within 48 hours Monday to Friday. Where there is a delay in the supply of goods you have ordered, we will advise you as soon as practicable. If the goods cannot be delivered within 30 days of your order, we will notify you of this delay and you may either cancel your order or agree a further delivery time with us.
9. Delivery charges
Delivery charges will be added to your order where applicable.
10. Returns and Exchanges Policy
Uphaar Ltd does not operate a sale or return agreement. Any items which you wish to return must be returned in their original packaging with their labels intact. The report of faulty goods should be made within 7 days of their receipt. No goods will be exchanged or credited after this. Please be aware that garments by their very nature may have some inconsistencies. You may either exchange the item for something else, subject to stock availability or receive a full refund of the price paid (excluding any delivery charges). The refund can only be made to the card used when paying for the order. We will email you as soon as practicable once we have received the goods back from you. Additionally, we will place a credit to the credit/debit card used to purchase the goods normally within 14 days of receipt of the goods by us. If you wish to exchange an item, you will have to pay any difference in cost of the item and any additional delivery cost.
11. Returns Procedure
When returning goods, please include the reason for the return as this is important information for us. Please wrap your parcel securely to avoid damage in transit back to us. Please note we cannot accept an item for refund if it has been damaged in transit to us. We recommend that you to obtain a proof of posting certificate if using the Post Office and use recorded insured delivery.
Please return your parcel to: Uphaar Ltd., 30 Monkhams Drive, IG8 0LJ, UK.
In any event damaged, worn, used items will not be refunded or exchanged.
12. Distance Selling Regulations
Under the Consumer Protection (Distance Selling) Regulations 2000 and 2005 you have a right to cancel orders for items purchased from our website within a statutory cooling -off period. This is normally 7 working days from the day after the date on which the item in question was delivered. To cancel your order, please provide us with notice either by letter, fax or email, in each case within the statutory cooling off period and giving details of the items ordered and (where appropriate) their delivery date. If you exercise your right to cancellation after the item has been delivered to you, please follow the instructions for returns above to the following address. Please note you will be responsible for the costs of returning the items to us.
13. Delivery, Title and Risk
Orders will be sent to the delivery address that you have submitted on your order form. We cannot be held responsible if that delivery address is incorrect. Please note that we cannot deliver to PO boxes. (There are some delivery restrictions on where we can deliver and these will be given to you on request.) Title of the products will be transferred to you on delivery. Once a product has been received by you, all risk of damage to or loss of the product will pass to you.
14. Trademarks, Copyright, Intellectual Property
Bhavna the BeloveLife are registered trade marks and remain the exclusive property of Uphaar Ltd. The trademarks are protected by International and UK Copyright and other Intellectual Property laws. All material and photographs on the website are for the exclusive use of Uphaar Ltd only. If you wish to use any of our images please contact us.